Leadership, workplace
 what works, what doesn't

Listening to adversaries as well as supporters and to bad news as well as good.

Establishing one’s commitment to succeeding, regardless of the difficulty – or impossibility – of the job.

Recognizing that you won’t accomplish everything you want to accomplish.

Speaking and constantly repeating and reinforcing your message.

Integrating throughout the organization  and across it by inviting participation beginning in the early planning stages.

Maintaining emotional resilience – even in the face of failure – to inspire and maintain the confidence of those you are leading. 

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Extracted from Secretary Chertoff's remarks delivered to the Harvard School of Public Health National Preparedness Leadership Initiative in June 2007.

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